7c78 Privacy
Policy

When you register for and use a 7c78 account, we collect personal data in several ways. The categories of data we collect, and the circumstances in which each is collected, are set out below. We collect only what is necessary to deliver a safe, compliant, and enjoyable gaming experience.

In addition to the data you provide directly, 7c78 may receive information about you from third-party sources, including payment processors (such as bKash, Nagad, and Rocket), identity verification service providers, fraud detection partners, and publicly available sources where permitted by applicable law. Any data received from third parties is handled with the same level of care as data collected directly from you.

7c78 processes your personal data only for clearly defined, lawful purposes. We do not use your data for purposes that are incompatible with the reasons for which it was originally collected. The primary purposes for which we process personal data are:

• Account management: To create, maintain, and administer your 7c78 player account, including verifying your identity at registration and during KYC checks.
• Service delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks; to settle bets and casino game outcomes; and to apply bonuses and promotions to your account.
• Legal and regulatory compliance: To meet our obligations under applicable anti-money laundering (AML) requirements, Know Your Customer (KYC) standards, and responsible gaming regulations, including age verification and self-exclusion enforcement.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, match-fixing, account takeover, and other security threats. This includes automated monitoring of betting patterns and financial transactions.
• Customer support: To respond to your queries, complaints, and support requests via live chat and email. Support communications may be recorded and retained for quality assurance and dispute resolution purposes.
• Platform improvement: To analyse usage patterns, conduct A/B testing, and improve the performance, reliability, and features of the 7c78 platform. This processing uses aggregated or pseudonymised data wherever possible.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling, to enforce deposit limits and self-exclusion arrangements you have requested, and to send responsible gaming communications where appropriate.
• Marketing communications: To send you promotional offers, bonus notifications, and news about 7c78 products and events — but only where you have provided your consent to receive such communications. You may withdraw consent and unsubscribe at any time.

7c78 will never use your personal data to make automated decisions that produce significant legal effects concerning you without providing an opportunity for human review. Any profiling conducted for fraud prevention or responsible gaming purposes is subject to oversight by our compliance team.

7c78 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only where it is strictly necessary and only with the categories of recipients described below, each of which is bound by appropriate confidentiality and data protection obligations.

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the minimum financial data necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and regulatory obligations.
• Identity verification providers: Third-party KYC service providers receive identity document data and biometric comparison data for the sole purpose of verifying that you are who you claim to be and that you are of legal age (18+).
• Game content providers: Software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others receive anonymised or pseudonymised session data (such as player ID, stake, and outcome) necessary for game delivery, RNG certification, and dispute resolution. They do not receive your name, contact details, or financial account information.
• Fraud prevention and AML partners: Specialist third-party providers assist 7c78 in detecting and preventing fraudulent transactions, money laundering, and match-fixing. Data shared with these partners is subject to strict contractual restrictions on further use.
• IT and infrastructure providers: Cloud hosting, database management, and cybersecurity providers process technical and usage data as part of delivering and securing the 7c78 platform. All such providers are vetted and contracted to handle data in compliance with applicable standards.
• Law enforcement and regulatory authorities: Where required by applicable law, valid legal process, or regulatory directive, 7c78 will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities in Bangladesh or internationally.

When 7c78 engages third-party processors, we require them to process personal data only on our documented instructions, to maintain appropriate security measures, and not to retain data beyond the period necessary for the agreed purpose. We do not transfer personal data outside Bangladesh to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards.

7c78 uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage objects) to operate the platform, remember your preferences, maintain your session security, and analyse how the site is used. This section explains the types of cookies we use and your choices regarding them.

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, to alert you when cookies are being set, or to delete cookies after each session. Please note that disabling strictly necessary cookies will prevent you from accessing your 7c78 account and using the platform's features.

7c78 does not use cookies to track your activity on third-party websites that are unaffiliated with 7c78. Analytics data collected through cookies is retained in pseudonymised form and is not linked back to your personally identifiable information unless required for fraud investigation.

7c78 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, in accordance with AML and KYC regulatory requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required for financial compliance and audit purposes.
• Betting and gaming history: Retained for five (5) years from the date of each bet or game session. This data is used for dispute resolution and responsible gaming monitoring.
• Support communications: Live chat transcripts and email correspondence are retained for two (2) years from the date of the communication, unless the communication is part of a formal complaint or legal dispute, in which case it is retained until the matter is fully resolved.
• Marketing data: Retained until you withdraw consent to receive marketing communications, after which it is deleted or anonymised within 30 days.
• Technical and usage logs: Retained for twelve (12) months from collection, after which they are aggregated and anonymised for long-term analytics purposes.

Where personal data is no longer required for any active purpose and its retention period has expired, 7c78 will securely delete or irreversibly anonymise it. Anonymised data (which can no longer be linked to an individual) may be retained indefinitely for statistical analysis.

As a 7c78 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 48 hours and aim to provide a full response within 30 days.

• Right of access: You have the right to request a copy of the personal data that 7c78 holds about you, along with information about how it is being used. We will provide this in a clear, structured format at no charge.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You can update most account information directly through your account settings panel.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. This right is subject to overriding legal retention obligations.
• Right to restriction of processing: You may request that 7c78 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested or while a complaint is under investigation.
• Right to data portability: Where processing is based on your consent or on a contractual relationship, you have the right to receive your personal data in a structured, machine-readable format and to request that it be transferred to another service provider where technically feasible.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for fraud prevention or responsible gaming purposes. We will consider your objection and respond with our assessment.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

7c78 employs a layered approach to data security, combining technical controls, organisational procedures, and staff training to protect personal data against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and the 7c78 platform, ensuring that your login credentials, financial data, and personal information cannot be intercepted in transit.
• Encrypted data storage for sensitive fields including passwords (hashed using industry-standard algorithms), payment account numbers, and identity document data.
• Two-factor authentication (2FA) available to all players, adding a second layer of protection to your account login via SMS verification to your registered Bangladeshi mobile number.
• Role-based access controls ensuring that 7c78 staff can only access personal data that is strictly necessary for their job function. No staff member has unrestricted access to the full player database.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals to identify and remediate vulnerabilities before they can be exploited.
• Intrusion detection and real-time monitoring systems that flag anomalous access patterns, failed login attempts, and other indicators of compromise for immediate investigation.
• Incident response procedures in place to contain, assess, and notify affected players of any confirmed personal data breach within the timeframe required by applicable regulations.

While 7c78 takes every reasonable precaution to protect your personal data, no digital system is entirely immune to risk. You also play a role in keeping your account secure: use a strong, unique password, do not share your credentials with anyone, and contact us immediately at [email protected] if you suspect any unauthorised access to your account.

7c78 reviews this Privacy Policy periodically and updates it whenever necessary to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the effective date at the top of this page and, where the changes are significant, notify you directly via email or an in-platform notification before the changes take effect.

Your continued use of the 7c78 platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7c78 handles your personal data, you may contact our Data Protection team by any of the following means:

• Live Chat: Available 24/7 directly within the 7c78 platform — average response time under 2 minutes (Bangladesh Standard Time, UTC+6).
• Email: [email protected] — please use the subject line "Privacy Policy Enquiry" for fastest routing to the correct team.

We are committed to resolving all privacy-related queries promptly and transparently. Formal privacy complaints will be acknowledged within 24 hours and receive a substantive written response within 10 business days.