7c78
Frequently Asked Questions

7c78 requires a valid government-issued identity document to complete KYC verification — your National Identity Card (NID) is the most commonly used option. Alternatively, a valid Bangladeshi passport is accepted. You will need to upload a clear photo of the front and back of your NID (or the photo page of your passport) along with a selfie taken at the time of submission. KYC is required before your first withdrawal is processed, but you can start playing immediately after registration.

You can reset your 7c78 password in seconds using the "Forgot Password" link on the login page. Enter the mobile number registered to your account and you will receive an OTP. Once verified, you will be prompted to set a new password. If you no longer have access to your registered mobile number, contact our support team via live chat or at [email protected] with your NID for manual identity verification and account recovery.

No — 7c78 strictly enforces a one-account-per-player policy. Duplicate accounts are detected automatically during KYC and during payment processing. If multiple accounts are found linked to the same identity, device, or payment method, all duplicate accounts may be suspended and any bonuses or winnings associated with them forfeited. If you have accidentally created two accounts, contact support immediately to resolve the situation before it affects your access.

To permanently close your 7c78 account, contact our support team via live chat or email at [email protected] and submit a closure request. Before the account is closed, any remaining balance will be returned to your registered bKash, Nagad, or bank account after identity verification. Note that if you are closing your account because gambling has become a concern, the self-exclusion tool (available in Account Settings) may be a more structured option — it blocks re-registration attempts automatically.

7c78 is fully optimised for mobile browsers on Android and iOS, meaning you can play all games, deposit, and withdraw directly from your smartphone's browser without downloading anything. The mobile site adapts automatically to your screen size, delivers the full game library, and supports all payment methods including bKash and Nagad. If a dedicated app becomes available, it will be announced on the 7c78 platform — check the site for the latest updates.

bKash deposits on 7c78 are processed instantly — funds appear in your account balance within seconds of a successful bKash transaction. To deposit, go to the Cashier section, select bKash, enter the amount, and complete the payment using your bKash PIN on your phone. If your deposit does not reflect within five minutes, contact live chat with your bKash transaction ID and our team will resolve it promptly during Bangladesh Standard Time (UTC+6) business hours.

The minimum deposit on 7c78 is ৳200 for mobile money methods such as bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, or City Bank, the minimum is ৳500. There is no upper limit on standard deposits, though very large transactions may require additional identity verification before funds are credited. All amounts are denominated in Bangladeshi Taka (BDT).

The minimum withdrawal on 7c78 is ৳500 for bKash and Nagad, and ৳1,000 for Rocket, Upay, and bank transfers. Withdrawals can only be sent to payment methods you have previously used to deposit, ensuring that funds always return to their source. KYC verification must be complete before any withdrawal is approved. There are no fees charged by 7c78 on standard withdrawals, though your mobile money provider may apply their own transaction charges.

Nagad withdrawals from 7c78 are typically processed within 15 to 30 minutes once approved by our payments team. The maximum processing time is 2 hours during peak periods. Withdrawals submitted after midnight Bangladesh Standard Time (UTC+6) may be processed the following morning. If your Nagad withdrawal has not arrived within 3 hours, please contact support via live chat with your withdrawal reference number for a status update.

7c78 does not charge any platform-side fees on standard deposits or withdrawals. The full amount you deposit is credited to your account, and the full amount you request to withdraw is sent to your payment method. However, bKash, Nagad, Rocket, and bank providers may apply their own transfer or cash-out fees — these are set by the provider, not by 7c78, and are deducted on the provider's end. Check your mobile money app for the current applicable rates before transacting.

Withdrawals on 7c78 are declined most commonly for one of three reasons: KYC verification is incomplete, the withdrawal amount includes bonus funds that have not yet met the wagering requirement, or the requested payment method has not been used for a prior deposit. Less frequently, a withdrawal may be held for a routine security review on large amounts. If your withdrawal is declined, our payments team will notify you with the specific reason — contact live chat or [email protected] if you need clarification.

Yes — 7c78 offers comprehensive cricket betting markets for the Bangladesh Premier League (BPL), the IPL, T20 World Cup, and international matches featuring the Bangladesh Tigers. Available bet types include match winner, top batsman, total runs, over/under runs per over, and live in-play markets with real-time odds. Odds are updated continuously throughout each match. A minimum bet of ৳50 applies on most cricket markets, and both pre-match and in-play betting are available.

RTP stands for Return to Player — the theoretical percentage of total wagered money that a slot machine pays back to players over a large number of spins. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over millions of rounds. On 7c78, all slot RTPs are set by the game providers (Pragmatic Play, NetEnt, Microgaming, etc.) and are published in each game's information panel. Higher RTP games generally carry lower house edges, making them a more favourable choice for extended sessions.

All games available on 7c78 are sourced from certified third-party providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — whose Random Number Generators (RNGs) are independently tested and audited for fairness. This means game outcomes are genuinely random and cannot be manipulated by the platform or any player. 7c78 does not modify game mechanics; we serve the exact certified titles published by each studio. The fairness certification is held by the game provider, not the platform.

7c78's live casino section is powered by Evolution Gaming and Ezugi, streaming real dealers and croupiers in high definition from professional studios 24 hours a day. You can play Live Roulette, Live Blackjack, Live Baccarat, Teen Patti, Andar Bahar, and game shows like Crazy Time directly from your browser. A stable internet connection (4G or Wi-Fi) is recommended for the best experience. Bets are placed using your 7c78 real-money balance, and winnings are credited to your account instantly after each round.

Yes — 7c78 is fully responsive and works seamlessly on all modern Android and iOS smartphones and tablets via mobile browsers such as Chrome, Firefox, and Safari. The entire game library, cashier, account settings, and live betting features are accessible on mobile. No app download is required. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh using Grameenphone, Robi, Banglalink, or Teletalk networks can access 7c78 on a 4G connection without any performance issues in most cases.

7c78 offers a welcome bonus to all newly registered players who complete KYC verification and make their first qualifying deposit. The bonus is credited automatically to your account balance once the deposit clears. Full details — including the bonus percentage, maximum bonus amount in BDT, and eligible payment methods — are displayed in the Promotions section of your 7c78 account. Welcome bonus terms, including minimum deposit threshold and wagering requirements, must be read before opting in, as bonus funds carry conditions before they can be withdrawn.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount before it converts to withdrawable cash. For example, if you receive a ৳1,000 bonus with a 30x wagering requirement, you must place a total of ৳30,000 in eligible bets before those funds become withdrawable. On 7c78, live casino games and sports bets may contribute differently to wagering — typically 100% for slots, and varying percentages for table games. Check the specific promotion's terms for the exact contribution rates.

Free spins on 7c78 are awarded on designated slot titles as part of promotional offers — including welcome packages, reload bonuses, and seasonal promotions tied to events like Eid or Pohela Boishakh. Each free spin has a fixed value (e.g., ৳10 per spin). Winnings from free spins are credited as bonus funds and are subject to a wagering requirement before withdrawal. Free spins are only valid on the specified game, expire after the stated period (typically 7 days), and cannot be converted to cash directly without completing the wagering condition.

Yes — 7c78 operates a loyalty programme that rewards regular players with points for every real-money wager placed. Accumulated points can be redeemed for bonus funds, free spins, or exclusive promotions. Players who reach higher tiers in the programme benefit from faster withdrawal processing, dedicated account management, and access to VIP-only promotions. The current loyalty tier structure and points redemption rates are available in the "Rewards" section of your 7c78 account dashboard after login.

Yes, you can forfeit an active bonus on 7c78 by navigating to Account Settings and selecting the option to remove the bonus. However, forfeiting a bonus means the bonus balance and any winnings generated from bonus funds will be removed from your account. Only the remaining real-money balance (funds deposited from bKash, Nagad, or bank) will be retained and remain withdrawable. If you are unsure whether forfeiting is the right choice for your situation, contact our support team before making any changes.

7c78 is a secure platform built on SSL-encrypted infrastructure, meaning all data transferred between your device and our servers is protected from interception. Your personal information, payment details, and account credentials are stored using industry-standard security practices. We employ two-factor authentication options, device monitoring, and automated fraud detection to protect every account. Payments are processed exclusively through established local channels — bKash, Nagad, Rocket, and major Bangladeshi banks — ensuring your financial transactions are handled reliably and without exposure to unknown third parties.

The minimum age to register and play on 7c78 is 18 years. This is a strict, non-negotiable policy. All players are required to confirm their age at registration, and identity verification (KYC) is mandatory before any withdrawal, which independently validates age. Any account found to belong to a person under 18 will be permanently closed, all winnings will be forfeited, and deposited funds will be returned to the source payment method. 7c78 takes underage gambling prevention seriously and will act immediately on any report of a minor accessing the platform.

Self-exclusion on 7c78 can be activated instantly from Account Settings → Responsible Gaming → Take a Break. You can choose a self-exclusion period of 3 months, 6 months, 1 year, 3 years, or permanently. Once active, your account is locked immediately and all marketing communications are suppressed. Any remaining balance is returned to your designated payment method within 5 business days. Alternatively, contact our support team at [email protected] and we will process your self-exclusion request without question or delay.

Yes — 7c78 provides daily, weekly, and monthly deposit limits that you can set yourself at any time from Account Settings → Responsible Gaming. Limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour cooling-off period before they activate — this delay is intentional and is a standard responsible gaming safeguard. We strongly encourage all players to set a deposit limit at the time of registration, before placing their first bet, as a practical way to keep gambling within an affordable and enjoyable budget.

If gambling is negatively affecting your finances, relationships, or mental health, reach out to 7c78's responsible gaming team immediately via live chat (available 24/7) or at [email protected] — all conversations are handled confidentially by trained staff. We can activate self-exclusion or deposit limits on your behalf without delay. We also encourage you to speak with a trusted family member, friend, or mental health professional. Recognising the problem and reaching out is the most important first step — our team is here to support you through it without judgment.